Twitch Apex Stats - Degraded performance of all services. – Incident details

Degraded performance of all services.

ResolvedPartial outage1 hour 40 minutes

Affected

Website

Partial outage from 8:55 PM to 10:35 PM

  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    The data provider for game account info made an update to their services that had a bug that occurred when trying to access game accounts with no trackers equipped. This is resulting in our servers continuously trying to get that player's data and taking up all available resources.

    Managing server load and waiting for data provider to deploy a fix.

  • InvestigatingUTC

    We are currently investigating this incident resulting in many commands to time out and the website to become very unresponsive.