Degraded performance of all services.

Resolved

Partial outage

Started about 3 years agoMay 16, 2023Lasted about 2 hoursMay 16, 20238:5510:35 PMUTC

Affected

Website

Commands

player-stats command

rank command

kills command

start-session command

Updates

Resolved
May 16, 2023 at 10:35 PMUTC
Resolved
May 16, 2023 at 10:35 PMUTC
This incident has been resolved.
Identified
May 16, 2023 at 10:25 PMUTC
Identified
May 16, 2023 at 10:25 PMUTC
The data provider for game account info made an update to their services that had a bug that occurred when trying to access game accounts with no trackers equipped. This is resulting in our servers continuously trying to get that player's data and taking up all available resources.

Managing server load and waiting for data provider to deploy a fix.
Investigating
May 16, 2023 at 8:55 PMUTC
Investigating
May 16, 2023 at 8:55 PMUTC
We are currently investigating this incident resulting in many commands to time out and the website to become very unresponsive.

Twitch Apex Stats - Degraded performance of all services. – Incident details